Schenectady County Unified Communications Centers Receives New York State Consolidation Service Award from Office of the Secretary of State

The Schenectady County Unified Communications Center (UCC) shared services initiative was recognized by Secretary of State Rossana Rosado on Thursday, November 17, 2016 with the Comprehensive Service Consolidation Award for the successful implementation of a large scale service consolidation.  Schenectady County Legislature Chair Anthony Jasenski accepted the award on behalf of the UCC partners which include each of the County’s local municipalities.

“On behalf of Schenectady County and all of our municipal partners, I thank Governor Cuomo and Secretary of State Rossana Rosado for this recognition and all of the support we received form the State throughout this process,” said Chair Jasenski.  “When this process began, there were twenty-five fire departments, seven police agencies, and three EMS agencies using four different and independent dispatch call centers.  By working together with all of our municipal leaders and emergency responders, we’ve created a centralized emergency dispatch system that has improved public safety and is saving our taxpayers money.”

The UCC consolidated a fragmented emergency communications system into one county-wide dispatch center.  The project was initiated by the Schenectady County Fire Advisory Board who approached the County Legislature with a request to help facilitate the process to a unified call center. The Schenectady County Legislature, working together with our local municipalities, secured a New York State Shared Municipal Services Incentive Grant of $99,000.00 to explore the feasibility of establishing a centralized dispatch system.  The feasibility study was completed and recommended the centralizing of dispatch operations to improve public safety, increase effectiveness of response throughout Schenectady County, and reduce costs.  Subsequently, Schenectady County sought and was awarded a NYS Department of State implementation grant in the amount of $1,000,000 for the implementation of centralized dispatch.

The UCC has been in operation for two years and provides call answering and dispatching services for public safety and emergencies entities in the City of Schenectady and the Towns of Niskayuna, Glenville (including the Village of Scotia), Rotterdam, Duanesburg (including the village of Delanson) and Princetown.  Oversight authority is provided by a committee of the elected leaders (or their designee) from each of the towns, the city and county in the areas of operations, budget, staffing, contracts, and cost sharing.



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